Terms and Conditions

The following are the terms and conditions our clients accept to receive the services of Heidi Helen Creative.

Authority & Ability

As our client, you ensure you have the authority and ability to enter into an agreement with us, on behalf of your business or organisation.


You agree to provide us with everything that we need to complete your project including text, images and other information as and when we need it, and in the format that we ask for.

Additionally you agree to cover any approved third-party expenses related to the project e.g. web hosting, domain registration, premium themes and plugins, stock images, printing, manufacturing etc.

Feedback & Review

You agree to review our work, provide feedback and sign-off approval in a timely manner. Deadlines work two ways, and you will also be bound by any dates that we set together.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed-off our work on time at any stage. On top of this we will also maintain the confidentiality of any information that you provide us.


You will be provided a scope for your project including what it does and does not include.

Changes and Revisions

The price we quote you is based on the number of hours that we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you want to change your mind or add extra features or options it will be charged at our standard hourly rate. We may ask you to put requests in writing so we can keep track of changes along the way.


When we receive your final payment, copyright is automatically assigned as follows: you own the full rights and are licensed to use any third-party content provided. At the same time we love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and advertising material and to write about the project on our website and social media. We also reserve the right to produce or reproduce the work on your behalf.

Sharing Work

We respectfully ask that you do not share work on websites (including social media) until final payment has been paid, and the project has been signed-off on. Once final payment and sign-off has taken place, you are free to do with the product whatever you wish. However, concepts and prototypes are incomplete and unpolished work, which is not desirable or suitable for the public to see. If you share the work before sign-off and completion of the project, you will forfeit your rights to the work and our agreement will be null and void, and you will lose your deposit.

Furthermore, you will not commission us to create work and then show it to another party to copy or mimic, and not pay us for the work we have done. We will also not share the work until after you have a chance to debut it. We will negotiate about appropriate timing.


We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to maintain a good relationship, you agree to adhere to any payment schedules outlined to you.

Refund Policy

If you have a minor problem with a product or service, we will repair that to the best of our ability free of charge. If you have a major problem, you can choose to receive compensation for the drop in value below the price paid, or a refund. We do not offer refunds if you simply changed your mind, you misused the product or service in any way that contributed to the problem, you asked for a service to be done in a certain way against our advice, were unclear about what you wanted, or the problem was completely outside of our control.

Other Designer Policy

Hiring another designer while we are working on your project is considered a sackable offence. If you do this we reserve the right to terminate our service to you, as you have just put us in direct competition. Furthermore, all remaining balances must be paid.